Escape Tactics

Frequently Asked Questions


Can I change/cancel my reservation?

Yes. Any changes will need to be made 48 hours (1 week private events) before your reservation. Please give us a call or send us an email to complete any changes or cancellations. No refunds will be provided after cut off time. If you booking within the cut off time, no changes can be made. So make sure you have the correct number of people and the correct date! Players can be added to the room at anytime. 

The room I want to escape is booked, can I be added to a wait list?

Of course! If a room is booked you can automatically add yourself to the wait list on our booking platform.

How far in advance should I book?

As soon as possible. Spaces fill quickly.

Can I buy a ticket for someone else?

Yes! Once you all arrive, each player will check in separately. 

Does Escape Tactics accept walk-ins?

Yes, but only if space is available. We encourage you to not attempt this option due to first book first serve basis. 

Can I book the entire room?

Yes. Please view our Private Events Page to find out pricing.

General Questions

Who are escape rooms for?

Anyone and Everyone, age 14 and over! If you like to use your brain and interact, this game is perfect for you. You will never know until you try!

How old do I have to be to play?

You must be 16 years of age or older to participate in the Speakeasy, 18 years of age or older to participate in the Burlesque Show, and 14 years of age or older to participate in the Bank Heist. Ages 14 to 17: must be accompanied by a parent or legal guardian. 

What if there is an emergency and I need to leave the room?

Escape Tactics cares about your safety. At least one door to the room will be unlocked in case of an emergency. Note that once you exit the room, your experience will end. No refund will be provided. Don’t worry though, we have a bathroom you can use before your experience.

Where can I store my personal belongings?

Lockers are available. Each locker has a key you will hold on your wrist throughout the game. Please try to only use a couple of lockers per group to save space for other players. No personal items are allowed in the rooms. Especially cell phones and cameras. You will not need to “google” anything or use the flashlight on your phone. No outside knowledge is needed and the rooms are well lit. Remember, you will be watched by the game master. We want you to have fun and we want future players to have fun without the puzzles being spoiled. Escape Tactics greatly appreciates your cooperation.

Can we take photos or videos?

No photography or videography is allowed in any escape room. You may take photos and videos any where in Escape Tactics EXCEPT the escape rooms. We provide fun lobbies with neat props to make your “selfies” exciting! 

Where do I park?

On-site parking available.

Team Building/Private Room/Competitions

How do I schedule private event?

View our Private Events Page for all team building information and booking processes.

How are the teams judged during competitions?

Each team is judged based on the number of players per team, the time it takes to escape and how many clues were given. Your game master will be available to provide clues when needed. Sometimes it is worth getting clues to decrease time to beat the other team!

The Day of Your Reservation

What happens if I am late?

The escape room’s door will lock at the time of your reservation. Do not be late! Worried you will forget? A reminder email will be sent to who ever made the bookings a couple days in advance. 

How long does this take?

You should plan to spend about 1.5 hours at Escape Tactics. Arrive 15 to 20 minutes before your reservation time for briefing. You will have 1 hour to escape the room followed by a 10 to 15 minute debriefing and Q&A.

The Rooms

Will I be playing with strangers?

Yes, unless you book the entire room. Please visit our Private Events Page for additional information. It is more fun working with strangers than you think!

What if we get stuck on a puzzle and cannot move on?

We will not let you stay stuck on a puzzle for too long. You are allowed to ask for clues and if your game master can see you are stuck, he or she will give you a hint.

It's a special night, can you make it more special?

Yes, we can incorporate a message or hide a physical object in the room. You will need to book the entire room. This is a popular option for Anniversaries, Birthdays, Bachelorette Parties, Proposals, etc. At booking, please choose “special occasion” and provide the message in the comments section. If you have a physical object, please bring the object with you at the time of your reservation. You will also receive a call to ensure proper set-up. Don’t worry we will be sneaky!

Additional fee: $10-$15

Am I really locked in a room?

No. We, at Escape Tactics, focus on safety. At least 1 door will be unlocked during any escape room experience. 

Do I need to be a genius to escape?

No. Escape Tactics’ rooms are designed where all answers, information, and tools to solve the puzzles will be in the room. We want anyone and everyone to have fun!